Store Policies
First off, thank for even being here on my website. You are an awesome human and you are welcome here.
Just in case you are thinking of buying something from my shop, here are all the details you probably would like to know.
For most of my art prints and products, I use a drop shipping company called Printful to print each order on a 1-by-1 basis. So if there is an issue with returns or damaged items this is how I can help.
Shipping Policy
Digital Goods
After you purchase a digital product you will receive a download link via email to download your goods. To prevent theft, this link expires in 24 hours. If you fail to download in time, no worries. Just forward that email to hello@efdotstudio.com to refresh the link.
Tangible Goods
All products are printed on demand and many are shipped out within 3 business days.
When buying multiple kinds of products at checkout such as Prints or Drawings or Shirts, you should know that they are often sent in separate boxes, since they are made at different places. Also, we want to make sure that each item is carefully packaged on its own to prevent breakage or damage.
Average shipping times:
USA: 5-7 business days
Canada: 7-12 business days
International: 10-20 business days
International shipping:
International shipments may incur customs fees. Since each country’s customs policy is different, we can always cover these fees. The final fee is usually based on a variety of factors like weight, value, and size so if you live in a country where you normally gave to pay a standard customs fee, be prepared for that extra cost.
Order never arrived:
If your order didn't end up arriving, be sure to let me know! First, check your shipping confirmation and check that you entered the correct address. If you entered the address incorrectly, you may be eligible for a discount on a replacement order.
If the shipping address was correct, get in touch with me at hello@efdotstudio.com with your order information. That way I can try to replace your order by sending it to a new address to prevent it getting lost again.
Returns policy
Damaged items:
The last thing I want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with me for a replacement at no charge! We have a 14 day replacement policy, but if you don’t get ahold of us by then we can no longer offer a replacement for free.
To make this process go faster please provide photos of the unsatisfactory product, your order information, and email me hello@efdotstudio.com so I can make it right.
Tangible items:
There are no refunds or returns for items unless they damaged or get lost in the mail. We don’t have storage or inventory to exchange an item. Please make sure to double product details before ordering to make it’s what you wanted and it’s the correct size/color.
Digital items:
There are no refunds or returns for digital goods.